Our goal is to provide you with the highest quality product. In order to assure this quality, all logos must be vector art and provided in an illustrator format, version CS2 or lower. Jpegs, placed images, or low resolution files are not acceptable as they result in poor quality reproduction.
If you need help preparing the artwork, graphic design services are available for an additional charge. Lead time does not begin until artwork has been approved.
Most personalized products deliver in 2-3 weeks from approved artwork. Some products do allow for a RUSH production at a fee. Larger quantity orders for special events should be placed well in advance, to provide adequate production and shipping time.
Our headquarters are in Arvada, Colorado. However, if it is of benefit to you, we will sometimes have your product drop shipped to you from our suppliers. All orders are subject to shipping and handling fees. Retail Shipping and Handling charges apply as delivered to your location.
Please contact one of our customer relations managers for details on overseas shipping and any other concerns.
If you are tax exempt, please complete the Contact Us Form.
We accept Master Card, VISA, and American Express. We also accept company checks that are federal expressed to our office location. However, this might cause delay in the shipment of your order. We will provide 30 day net terms to corporate accounts with positive credit references and history.
We provide personalized service that builds trust and loyalty.
Motivational Incentives will provide a sample for the piece price. This charge will be credited to resulting order invoice. Any shipping, FedEx, or run charges are the customers responsibility.
Most products in our offering are personalized. It is important that any changes take place before imprinting or embellishment is applied. Motivational Incentives will work with you to make sure your order is placed as you desire. Motivational Incentives stands behind the quality of every product we sell. We will replace any product that is defective or damaged in transit from Motivational Incentives or in drop ship to our customer. Please contact us WITHIN 48 HOURS OF ACCEPTING DELIVERY for prompt replacement. A return authorization code is required. Due to the nature of our business, cancellations must be made within 24 hours of placing your order. Orders that have been cancelled will not be considered cancelled until a cancellation confirmation has been issued. Once orders are in production there are no cancellations. RUSH orders cannot be cancelled.
Motivational Incentives does not share any of your business or personal information with anyone or any outside company.